a) Communication: Whenever you engage with us (by email, telephone, post, SMS or via our website) we may collect your full name and contact details (such as phone number, email address and postal address) from you.

b) Marketing: If you subscribe to receive marketing information or news we may collect your name and contact details (such as your email address, phone number or address) in order to send you information about events, goods or services which you might be interested in. We may collect this directly from you, or through a third party. If a third party collected your name and contact details, they will only pass those details to us for marketing purposes if you have given your permission. You always have the right to ‘opt out’ of receiving our marketing.

c) Competition: When entering competitions, either in our Centres or via our website, we collect personal data like your contact information in order to administer the competition, for example to ensuring age restrictions are adhered to and in order to notify winners.

d) Loyalty Programme: Personal information requested while registering for MQ-Rewards.

e) Businesses: For businesses operating within our centres, such as retailers and kiosk traders, we collect business and personal data such as names and contact details in order to create contracts and administer our business operations. Some of this information is required to conduct these services.

f) CCTV: To protect our centres, shoppers, and retail staff we operate CCTV systems throughout our centres and car parks which record images for security. We do this on the basis of our legitimate business interests. If required to do so we may provide this information to assist with law enforcement.

g) Wi-Fi: When you register for free wi-fi facility provided in the centres.

We only process your Personal Information to the extent reasonably necessary to fulfill your requests and meet our legitimate business and legal objectives.

We may also use what we know about you to

• Make our services available to you –
  • Events, offers, promotions, our loyalty programme
• Contact and interact with you -
  • Respond to your phone calls, emails or social media posts you have directed at us
  • Manage promotions and competitions you take part in, including those we run with our suppliers and partners
  • Invite you to take part in customer surveys, questionnaires and other market research carried out by us

We may disclose personal information that we collect, or you provide as described in this privacy policy:

• To our subsidiaries and affiliates.
• To contractors, service providers and other third parties we use to support our business.
• To fulfill the purpose for which you provide it.
• For any other purpose disclosed by us when you provide the information.

With your consent, we may disclose your personal information to comply with any court order, law or legal process, including to respond to any government or regulatory request.

If you do not want us to use your information in this way, please contact us at info@souqalmadina.om.

We will retain your Personal Information only for the period you have a valid Lease Contract with us or a longer retention period as required by law that applies to us.

The security and confidentiality of your Personal Information matters to us. That’s why we have adequate technical, administrative, and physical controls in place to protect your Personal Information from unauthorized access, use, and disclosure. For example, we provide the option to encrypt all information you submit to us using Secure Sockets Layer (“SSL") technology that helps protect information during transport to our Site. We periodically review our security measures to evaluate industry best practices and update accordingly. Even so, despite our reasonable efforts, no security measure is ever perfect or impenetrable.

Our website contain links to social media sharing on Facebook and Instagram. If you follow a link to any of these Social Media sites, please note that these sites may have their own privacy notices and that we do not accept any responsibility or liability for any such notices. Please check these notices, where available, before you submit any personal data to these sites.

This Site is not intended or directed to children under the age of 18, and we do not knowingly collect any Personal Information, or knowingly track the use of our Site, from children.

Information is also obtained in other ways through tracking technologies. Some of this information may be linked to you personally but does not identify you individually in accordance with applicable law, OIDC uses and allows third parties to use online tracking tools, and similar technologies on our Site.

As you navigate through and interact with our website, we may automatically collect certain information about your equipment, browsing actions and patterns, including:

• Details of your visits to our Website, including traffic data, location data, logs and other communication data and the resources that you access and use on the Website.
• Information about your computer and internet connection, including your IP address, operating system and browser type.

The information we collect automatically is statistical data. We process this information to help our Site function correctly, and better understand the needs of our customers.

We advertise in a number of ways, including online through managed social media presences, and on other unaffiliated sites and mobile applications. To understand how our advertising campaigns are performing, we may collect certain information through our advertising service providers. The information we collect includes IP addresses, the number of page visits, pages viewed via our Site, search engine referrals, browsing activities over time and across other websites following your visit to our Site or applications, and responses to advertisements and promotions on the websites and applications where we advertise.

You may be able to access certain third-party websites through links on the Website. We are not, however, responsible for any other websites, their respective privacy policies or other content nor how they treat information about their visitors or users. We strongly advise you to check their privacy policies to find out how they are treating your Personal Information.

We may update this Privacy Policy from time to time by posting a new version online. You should check this page occasionally to review any changes. Your continued use of the Website, Search Portal and Mobile Application and/or Personal Information to us will be subject to the terms of the then-current Privacy Policy.

If you have any questions about this Privacy Policy, please write to us by email at info@souqalmadina.om or by mail to Oman International Development company (L.L.C.), P.O. Box 2868, Ruwi, Postal Code 112, Muscat, Sultanate of Oman